We aim to supply quality items from recognised manufacturers. We are continually expanding the site, endeavouring to provide more goods for your enjoyment. Electro Supplies operates this shop.
Feel free to contact us with any queries. We are open Monday-Friday 9am-5pm.
Office Phone: 01279 410260
Paying online is simple - we accept Master Card, Visa, Switch/Maestro and Solo cards. We authorise all card orders in 'real-time' and an email will be sent to you detailing your order.
Cheques must be made payable to Electro Supplies Ltd.
Most areas where we collect information will have an opt-out option, so you can ensure that you do not receive any further information from us. If there is no opt out option (e.g. the secure order form) then you can safely assume you will not be added to our mailing list. We only send emails to customers who choose to receive them. We never pass your information on to any 3rd parties.
We do not send random emails and you will always have the option to be removed from our mailing list.
Items advertised on our website are usually kept in stock with us or our suppliers. If for any reason we cannot dispatch your order within 72 hours (excluding weekends) we will notify you by telephone or email. You will be given the opportunity to cancel the order or choose an alternative.
We operate a strict security check procedure, to ensure that your credit card details are being used by only you. This may occasionally delay the dispatch of your items if any of the following are applicable:
Your order is being delivered to an address other than that registered to your credit card.
- Your card details are not available for address verification from the bank (usually cards registered overseas)
- Your card details have failed the address verification from the bank.
- The security number on the reverse of the card has been entered incorrectly.
- The order is for delivery overseas.
- In addition, higher value orders are more likely to be checked more thoroughly.
- In the event of your order being held for any of the reasons above, one of our representatives will contact you within 24 hours of placing your order (excluding weekends) by phone or email.
You may then be asked to fax us confirmation of your details, change the delivery address, confirm by post your billing address or use different card details.
We cannot be held responsible for any delay on your goods and the order will not be considered confirmed until you have verified your details with us. Next Day orders will be sent on a Next Day service only when your details have been checked and confirmed
Returns and Cancellations
Please see our page on returning items
Our delivery charges vary based on the size & weight of the order, and the location to which it is being delivered.
You can always find the delivery charge for the items that you intend to order within the shopping basket (accessed by clicking the CHECKOUT button) before you finalise the order and process payment. You must select the appropriate delivery service. 'Standard Delivery' is mainland UK only. Extra charges will apply for non-mainland UK orders - please contact us if you would like a quote for delivery. By selecting standard delivery to a non-mainland UK destination, we are not obliged to send your goods. You will be contacted regarding extra payment. Items that can be posted with Royal Mail standard letter or packet service (e.g. dart flights etc) will not usually be subject to an extra charge.
If you do not receive all of your items in the delivery, you must inform us within 48 hours of receiving the delivery or we may not be able to replace any missing items.
If you inform us after 48 hours that you are missing items from the delivery, we will endeavour to verify the shortage, however if no proof can be found, e.g. photographs or other proof of shortage of delivery from our couriers then we will not be able to refund or replace any reported shortages.
Should you have any complaint regarding this site, the services offered, or given, please email us at firstname.lastname@example.org. We will respond in detail within five working days during which time we may need to contact you. You will be kept well informed at all times.